Support

Your Cobalt solutions are automatically monitored and supported by Cobalt's award- winning support. Our teams of technical support representatives are dedicated to providing operations maintenance and monitoring, and responding to any technical question you have concerning Cobalt's comprehensive suite of solutions.

Personal and Dependable

Cobalt support is managed in-house by Cobalt. That means our technical services team is onsite and a part of our company's talented staff. We do not partner with an outside 3rd party provider or like other website providers.

The Cobalt support structure utilizes a tiered approach for customer service and technical support. The customer support group has Tier I and Tier II Technical Support Representatives (TSRs) that provide all basic customer service, escalation point technical support, training, launch coordination, and advanced website maintenance for individual dealerships.

Secure and Fast

Cobalt standard operating procedure provides you with timely responses to questions using our internal systems, reporting tools and analysis. We are process driven, meaning we intelligently route the nature of your question to the best, available team member to get you quick resolution. Team members monitoring our systems keep data and information secure and to ensure your requests are captured and sites are running optimally and flawlessly, so consumers do not encounter any disruption or problem spots.

Quality

Our quality commitment includes conducting routine customer satisfaction surveys with our dealer customers. We gather information to ensure that our support program offers the highest level of service and continually discern which areas we can work on to improve how we service and support you, your dealership, and ultimately your customer.

Training

As part of our commitment to keeping you in-the-know with the online industry, we offer free, online training 24 x 7 to all dealers through our Cobalt University.

Contact Cobalt today for more information on our services, including engaging a dedicated account Advocate and virtual marketing team.